Sending Email

Please fill the information below to the best of your knowledge. We will do everything possible to help you retrieve your memory, including assigning a wizard#

*Note: Required fields are marked with an asterisk (*).

Please describe the problem you are experiencing:
I can't claim my Photo ID
I don’t see all my photos
I lost one or more Photo ID(s)

If known, enter the Photo ID that are missing photos, separated by commas or spaces. If not known, enter "LOST". *

Providing a photo can expedite the process. Please upload a photo of one or more people in the missing photos.


Only JPEG/JPG files allowed. (File must be under 10 MB in size)

Provide as many details as possible to aid us in our search; the more information provided, the better we can help. Include age, gender, color/type of clothes worn, distinguishing features or any other information you think will help us locate your photos.

If you have included an image, please be patient while we transmit the image file. Depending on your internet connection, this can take up to a few minutes. A confirmation page will be displayed when this has finished.

#Alright, not an actual wizard. But our representatives definitely know a magic trick or two.